MasterCard
O Fallon, Missouri
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services thathelp people, businesses and governments realize their greatest potential. Title and Summary BizOps Engineer II The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. RESPONSIBILITIES • Operational Readiness Architect: o Serve as the primary contact responsible for the overall application health, performance, and capacity o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment. • Site Reliability Engineering: o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience. o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover. o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability. • DevOps/Automation: o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement. o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. o Increase automation and tooling to reduce toil and manual intervention •ITSM Practices: o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Performs day-to-day troubleshooting and issue handling by measuring and monitoring availability, latency and overall system or process health or other identified key performance indicators to ensure high availability • Performs quality or process engineering best practices to deliver services and solutions that meet stakeholders needs • Develops dashboards and reports for stakeholder needs, updating datasets when needed to achieve desired results, and identifies processes that could improve with insightful data visualizations • Assists in providing highly reliable services and support that ensure optimal infrastructure or process performance • Identifies and creates automation that can be used by initial responders • May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline JOB SPECIFIC EXPERIENCES • Gains experience supporting technology or process initiatives within own domain • Gains experience collaborating with internal partners to troubleshoot operational and engineering activities • Gains experience supporting process improvement efforts including automation • Participates in business resource groups and global technical communities (e.g., Tech Leadership Network) BROADENING EXPERIENCES • Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard • Gains exposure to development of design, technology, and process standards • Gains exposure to working with teams that span multiple geographies and time zones • Experience navigating the organization to find internal resources and tools PREFERRED QUALIFICATIONS • Coding experience in one or more of the following: C++, Java, Python, Go • Experience with algorithms, data structures, scripting, pipeline management, and software design. • Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. • Experience in a SRE role or related field. • Background on cloud native tooling and orchestration technologies (Kubernetes preferred). • Experience in Monitoring tools such as Splunk, Dynatrace. • Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot is a plus. • Experience in production support environments and ITIL processes. • Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required. • Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices. • Understanding of: o Client-server relationships o Network concepts (Layer 1 to Layer 3) o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps). o Load balancers and application firewalls. o Operating System navigation. o Logging and monitoring methods, standards, and tools. o High availability and business continuity planning o Caching concepts o Configuration management TECHNICAL SKILLS • Agile Methodology • Application Automation • Application/Systems Integration • Business Intelligence • Cloud Maintenance • Customer Requests&Trouble-Shooting • Data&Technology Security • Database Administration • Database Integration • Enterprise Monitoring • IT Service Management • Quality Assurance • Service and Performance Tracking • Software Development Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more . click apply for full job details
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services thathelp people, businesses and governments realize their greatest potential. Title and Summary BizOps Engineer II The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. RESPONSIBILITIES • Operational Readiness Architect: o Serve as the primary contact responsible for the overall application health, performance, and capacity o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment. • Site Reliability Engineering: o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience. o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover. o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability. • DevOps/Automation: o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement. o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. o Increase automation and tooling to reduce toil and manual intervention •ITSM Practices: o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns • Performs day-to-day troubleshooting and issue handling by measuring and monitoring availability, latency and overall system or process health or other identified key performance indicators to ensure high availability • Performs quality or process engineering best practices to deliver services and solutions that meet stakeholders needs • Develops dashboards and reports for stakeholder needs, updating datasets when needed to achieve desired results, and identifies processes that could improve with insightful data visualizations • Assists in providing highly reliable services and support that ensure optimal infrastructure or process performance • Identifies and creates automation that can be used by initial responders • May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline JOB SPECIFIC EXPERIENCES • Gains experience supporting technology or process initiatives within own domain • Gains experience collaborating with internal partners to troubleshoot operational and engineering activities • Gains experience supporting process improvement efforts including automation • Participates in business resource groups and global technical communities (e.g., Tech Leadership Network) BROADENING EXPERIENCES • Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard • Gains exposure to development of design, technology, and process standards • Gains exposure to working with teams that span multiple geographies and time zones • Experience navigating the organization to find internal resources and tools PREFERRED QUALIFICATIONS • Coding experience in one or more of the following: C++, Java, Python, Go • Experience with algorithms, data structures, scripting, pipeline management, and software design. • Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. • Experience in a SRE role or related field. • Background on cloud native tooling and orchestration technologies (Kubernetes preferred). • Experience in Monitoring tools such as Splunk, Dynatrace. • Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot is a plus. • Experience in production support environments and ITIL processes. • Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required. • Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices. • Understanding of: o Client-server relationships o Network concepts (Layer 1 to Layer 3) o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps). o Load balancers and application firewalls. o Operating System navigation. o Logging and monitoring methods, standards, and tools. o High availability and business continuity planning o Caching concepts o Configuration management TECHNICAL SKILLS • Agile Methodology • Application Automation • Application/Systems Integration • Business Intelligence • Cloud Maintenance • Customer Requests&Trouble-Shooting • Data&Technology Security • Database Administration • Database Integration • Enterprise Monitoring • IT Service Management • Quality Assurance • Service and Performance Tracking • Software Development Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more . click apply for full job details
MasterCard
O Fallon, Missouri
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Software Engineering - Agentic AI Mastercard is seeking a visionary Vice President of Software Engineering - Agentic AI to join the Foundry R&D Engineering team. In this role, you will lead the research, development, and application of Generative and Agentic AI technologies to deliver innovative products and services that redefine the future of commerce. This is an exciting, cutting-edge leadership position that requires a highly motivated candidate who is intellectually curious about emerging technologies and possesses the creativity and leadership skills to drive groundbreaking solutions from concept to commercialization. Our team is built on a foundation of research and development, mining innovation internally, innovating new product lines with emerging technology, managing new products from inception to market validation and engaging strategically with startups to shape the future of commerce with and for our customers. At Mastercard you will help define the future of commerce globally. Responsibilities • Provide strategic leadership and vision in Generative and Agentic AI technologies, including architecture and real-world applications. • Partner with business and product owners to design, develop, and deliver innovative products and services. • Lead complex, enterprise-wide initiatives that span multiple services and programs, driving resolution and successful outcomes. • Recruit and hire top talent, ensuring each new hire raises the overall capability of the team. • Continuously engage with teams to improve performance through regular meetings, coaching, mentoring, and fostering growth at all levels. • Benchmark and promote engineering excellence, productivity, and quality across the organization. • Represent the company by leading or participating in internal and external events. Experience • Proven expertise and passion for Generative and Agentic AI technologies. • Hands-on experience as a Software Engineer. • Demonstrated success in managing medium-to-large development organizations, with strong thought leadership, cross-functional influence, and collaboration skills. • Proven experience in product development and partnering with business teams to deliver customer-focused solutions. • Skilled in evaluating and selecting technology tools, frameworks, and products. • Ability to clearly articulate complex architecture patterns and their business and technical implications to executive and customer stakeholders. • Ability to coach teams on full-stack development and promote end-to-end service ownership. • Experience fostering standard software patterns and reuse of common libraries and services across engineering teams. • Expertise in optimizing SDLC methodologies, defining metrics, and automating processes to improve lead time and quality. • Skilled in performing architecture and cost analysis for public and private cloud environments. All About You • Thrives on creating innovative products and technology solutions in a collaborative, fun environment. • Highly motivated and intellectually curious about emerging technologies. • Advanced knowledge of modern software engineering concepts and methodologies. • Strong leadership and people management skills. • Excellent analytical and problem-solving abilities. • Ability to quickly learn and apply new technologies, frameworks, and tools. • Skilled at managing multiple concurrent activities and collaborating with geographically distributed teams. • Exceptional verbal and written communication skills. • Strong relationship-building, collaboration, and organizational skills. • Ability to explain technical problems clearly and succinctly to diverse audiences. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $200,000 - $320,000 USD New York City, New York: $240,000 - $384,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Software Engineering - Agentic AI Mastercard is seeking a visionary Vice President of Software Engineering - Agentic AI to join the Foundry R&D Engineering team. In this role, you will lead the research, development, and application of Generative and Agentic AI technologies to deliver innovative products and services that redefine the future of commerce. This is an exciting, cutting-edge leadership position that requires a highly motivated candidate who is intellectually curious about emerging technologies and possesses the creativity and leadership skills to drive groundbreaking solutions from concept to commercialization. Our team is built on a foundation of research and development, mining innovation internally, innovating new product lines with emerging technology, managing new products from inception to market validation and engaging strategically with startups to shape the future of commerce with and for our customers. At Mastercard you will help define the future of commerce globally. Responsibilities • Provide strategic leadership and vision in Generative and Agentic AI technologies, including architecture and real-world applications. • Partner with business and product owners to design, develop, and deliver innovative products and services. • Lead complex, enterprise-wide initiatives that span multiple services and programs, driving resolution and successful outcomes. • Recruit and hire top talent, ensuring each new hire raises the overall capability of the team. • Continuously engage with teams to improve performance through regular meetings, coaching, mentoring, and fostering growth at all levels. • Benchmark and promote engineering excellence, productivity, and quality across the organization. • Represent the company by leading or participating in internal and external events. Experience • Proven expertise and passion for Generative and Agentic AI technologies. • Hands-on experience as a Software Engineer. • Demonstrated success in managing medium-to-large development organizations, with strong thought leadership, cross-functional influence, and collaboration skills. • Proven experience in product development and partnering with business teams to deliver customer-focused solutions. • Skilled in evaluating and selecting technology tools, frameworks, and products. • Ability to clearly articulate complex architecture patterns and their business and technical implications to executive and customer stakeholders. • Ability to coach teams on full-stack development and promote end-to-end service ownership. • Experience fostering standard software patterns and reuse of common libraries and services across engineering teams. • Expertise in optimizing SDLC methodologies, defining metrics, and automating processes to improve lead time and quality. • Skilled in performing architecture and cost analysis for public and private cloud environments. All About You • Thrives on creating innovative products and technology solutions in a collaborative, fun environment. • Highly motivated and intellectually curious about emerging technologies. • Advanced knowledge of modern software engineering concepts and methodologies. • Strong leadership and people management skills. • Excellent analytical and problem-solving abilities. • Ability to quickly learn and apply new technologies, frameworks, and tools. • Skilled at managing multiple concurrent activities and collaborating with geographically distributed teams. • Exceptional verbal and written communication skills. • Strong relationship-building, collaboration, and organizational skills. • Ability to explain technical problems clearly and succinctly to diverse audiences. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $200,000 - $320,000 USD New York City, New York: $240,000 - $384,000 USD