Technology Services LLC

Symantec Engineer Optimize IT Operations: Advise and contribute to technical projects Participate in the planning and execution of any upgrades, deployments, patches or disaster recovery testing of their Solutions Perform configuration and environment reviews Assist with production planning to minimize risk to the operating environment and Symantec Solutions Assist with planning, support and evaluations for new features and functionalities within the Symantec Solutions Provide technical detail and actively participate in the account-planning process and in quarterly business reviews to assess program's status and strategic direction relative to the Customer's business objectives Stabilize IT Infrastructure: Diagnose technical issues encountered with the Symantec Solutions Monitor and manage escalated Technical Support issues and serve as the single technical point of contact for such escalations Assist in monitoring and responding to non-routine activities including, but not limited to, security breaches and attacks Assist in the identification and implementation of best practice processes and procedures for installation, configuration and utilization of the Symantec Solutions in a supported environment Provide informal knowledge transfer to Customer staff members who cover the management and maintenance of the Symantec Solutions Expedited Response: Provide proactive and reactive advice on issues regarding upgrades, patches and updates of the Symantec Solutions Provide response or clarification for any relevant Symantec Solution-related questions in the course of daily operations Coordinate with Symantec technical support to resolve product issue escalations to assist in faster resolution and reduce unplanned downtime Assist in troubleshooting and providing technical details for probable cause analysis of break/fix issues encountered by the Symantec Solutions